Application Support Analyst - 1st Line Support

Job Title: Application Support Analyst - 1st Line SupportLocation: Shipley, West YorkshireSalary: 24,000 - 26,000 per annumJob type: Full time - PermanentJob overview:We are seeking a proactive and customer-focused Application Support Analyst to join our 1st Line Support team. You''ll be the first point of contact for our clients, resolving incidents, answering queries, and ensuring a high-quality support experience. This role offers excellent training, exposure to a wide range of technologies, and opportunities to progress into 2nd line support.Responsibilities:Act as the first line of service for customers, logging and managing tickets from phone calls, emails, and live chat.Resolve 1st line incidents and queries, ensuring timely, accurate, and professional responses.Serve as a liaison between clients and internal development teams for escalated product issues, enhancements, and bug fixes.Log, track, and follow up on incidents through to completion.Collaborate with the Account Management Team and other departments to improve processes and client communication.Test software prior to end-user deployment.Create and maintain knowledge base and training materials.About you:Efficient - Deliver high-quality work with minimal wasted effort.Proactive - Take initiative, solve problems independently, and bring new ideas.Adaptable - Manage interruptions, changing priorities, and multiple tasks professionally.Organised - Plan, schedule, and focus on priorities.Analytical - Draw clear ..... full job details .....