Application Service Desk Analyst

Job Title: Application Service Desk Analyst
Location: Dartford/Hybris
Salary: GBP27,500 - GBP29,000 (depending on experience)
About the Role
Were looking for a motivated Application Service Desk Analyst to join our IT team. You''ll support users, troubleshoot application issues, and help improve our services. This is a hybrid role, with initial training in-office 5 days a week and working for a highly regarded company

Key Responsibilities
- Respond to support queries via phone, email, or tickets
- Troubleshoot and escalate technical issues
- Write simple scripts (Python, PowerShell, JavaScript)
- Maintain support documentation
- Help users with application use and setup
- Log and track incidents (using Salesforce Remedyforce, Jira)
- Assist with testing updates and fixes
- Work closely with IT and development teams
- Shift work and some on call

What Youll Need
- Experience in 1st line application support (essential)
- Strong communication and customer service skills
- Basic scripting knowledge (Python, PowerShell, JavaScript)
- Familiarity with IT support tools and processes
- Calm under pressure and good at problem-solving
- ITIL Foundation (preferred)

Qualifications & Experience
- Degree in IT/Computer Science or equivalent (preferred)
- 2 years in application support or customer service (preferred)
- Junior developer experience a bonus

Benefits
- Company pension
- On-site parking
- Death in Service cover
- Sick pay