Application Operations Engineer

About the jobJob summaryDiscover a career in your hands at HMRC. Whether you''re seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it''s really like to work at HMRC.HMRC is transforming the UK''s tax system through cutting-edge digital innovation and the Chief Digital and Information Officer (CDIO) Group is at the heart of that mission.The Multi-Channel-Digital-Tax-Platform (MDTP) within CDIO supports HMRC in delivering digital services to the tax player and enables HMRC''s wider digital strategy and policies. We support the service teams who design, manage and maintain HMRC''s core digital services.Job descriptionApplication Operations Engineers play a key role in ensuring our user management systems run smoothly and efficiently on MDTP. This position is a non-technical first line support role. You''ll join a small team responsible for managing and monitoring user management services, driving proactive service support, and maintaining operational excellence. First line support is responsible for the effective onboarding, offboarding and movement of users within MDTP. Ensuring users have access to the applications required to build digital services. You''ll have a strong understanding of the access controls across the team''s applications, and ensure users maintain the appropriate levels of access. You''ll be responsible for monitoring the user management services, ..... full job details .....