Application Engineer II

Join us in making book discovery and organisation seamless and dynamic. We will enable this through a set of foundational components (consolidated datastore as the source of truth for some data, index to enable dynamic queries, event subscriptions and notifications, self-service recommendation generation and validation) that establish entity-to-entity (e.g., books, series, authors, lists, genres) and customer-to-entity connections by bringing together data from multiple sources. We will facilitate cost-effective expansion, rapid feature development, and tech consolidation, enabling immersive book discovery experiences through dynamic recommendations and personalised libraries.

Support Engineering TeamThe Support Engineering team provides production engineering support. This role requires you to hit the ground running, learn quickly, and work on diverse tasks that will define your success. As an Application Engineer II, you will drive resolution efforts, provide clear updates to users, customers, and team members, and identify improvements to support tools to enhance operational efficiency. You will support critical issues within your scope, using existing documentation, and proactively address ongoing trends or problems.

Key Responsibilities

Provide engineering support for incoming tickets, including troubleshooting and debugging across multiple product lines.

Work on maintenance-driven coding projects, primarily in shell scripts, web technologies, and Java-based projects.

Read and understand complex application code to resolve support issues.

Support software deployment in staging and production environments.

Develop tools to aid operations and maintenance.

Report system and support status.

Own one or more digital products or components.

Coordinate customer notifications and workflows to maintain SLAs.

Collaborate with the Seattle engineering team for support issue hand-offs and knowledge base development.

Basic Qualifications

Bachelor''s degree in engineering or equivalent.

Experience troubleshooting and debugging technical systems.

2+ years of software development or technical support experience.

Experience with Unix.

Scripting experience in modern programming languages.

Preferred Qualifications

Experience with AWS, networks, and operating systems.

Our inclusive culture empowers Amazon employees to deliver the best results for our customers. If you have a disability and need workplace accommodations during the application, interview, or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If your location isn’t listed, contact your Recruiting Partner.

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