Application Duty Technician

Application Duty Technician - Level 2/3 SupportLocation: Hursley - on-site five days per week Start date: ASAP Requirement: Five years'' continuous UK residencyThe OpportunitySupport a one-of-a-kind National Critical Infrastructure system on a government project, working closely with the client, third-party suppliers and IBM delivery teams.As an Application Duty Technician, you will provide Level 2/3 application support within a live-service environment, helping maintain a 99.99% service-level agreement. This is a varied, hands-on role where you will investigate user incidents, diagnose underlying issues and work through to service restoration or implementation of a fix.What You''ll Be DoingDelivering Level 2/3 application support for a business-critical system.Investigating and diagnosing user incidents, taking issues through to resolution.Working with clients, third parties and IBM delivery teams to restore service and implement fixes.Using monitoring and event-management tools to identify and investigate service issues.Applying your technical knowledge across applications, databases and supporting technologies to maintain reliable live services.What You''ll BringExperience in application support or a comparable Level 2/3 technical support environment, with hands-on knowledge of:NetcoolServiceNow (SNOW)PowerShellSQLOracleSolarWindsYou will take a logical approach to troubleshooting, communicate clearly with technical teams and customers, and be comfortable supporting ..... full job details .....