https://jobs.co.uk/job/appeals-conduct-and-complaints-manager-queens-university-belfast--5b880afa-17d4-4082-90ea-3907c76e7af7 RSS feed for Appeals, Conduct and Complaints Manager at Queen's University Belfast. en-gb Thu, 03 Sep 2026 21:20:25 GMT https://jobs.co.uk/job/appeals-conduct-and-complaints-manager-queens-university-belfast--5b880afa-17d4-4082-90ea-3907c76e7af7 https://jobs.co.uk/job/appeals-conduct-and-complaints-manager-queens-university-belfast--5b880afa-17d4-4082-90ea-3907c76e7af7 Thu, 03 Sep 2026 11:53:23 GMT Location: City | Salary: 10000-500000 Annual | Type: Permanent | About the RoleReporting to the Head of Academic Affairs, the Appeals, Conduct and Complaints Manager will lead the strategic development and operational delivery of the Appeals, Conduct and Complaints team. The role is responsible for overseeing the development and implementation of regulations, policies and procedures, managing complex and high-risk student cases, providing specialist advice and guidance to stakeholders and driving service improvement, regulatory compliance and effective team performance across a wide-ranging student casework portfolio.Main responsibilities include:Leading the strategic development of regulations and procedures relating to academic appeals, academic offences, conduct, fitness to practise, student complaints and NI Public Services Ombudsman complaints.Managing a professional team to deliver team, departmental and institutional objectives.Leading the investigation and management of complex, high-risk student cases.Providing professional, specialist and compassionate advice and guidance to staff and students.Reporting to, engaging with and influencing University governance committees. About the Person The successful candidate must demonstrate the fol... Permanent