Appeals, Complaints and Conduct Coordinator

QuESTPaisley Campus with travel to other campuses as required.PermanentThe POST - REQ000578 - Appeals, Complaints and Conduct CoordinatorWe are seeking a highly organised and professional individual to join our team as an Appeals, Complaints and Conduct Coordinator. In this role, you will support the administration of student complaints in line with the University''s statutory Complaints Handling Procedure, as well as assist with processes related to student conduct and discipline, academic appeals, and suspensions.Working closely with colleagues in the Appeals, Complaints and Conduct Team (4FTE), you will play a key role in ensuring the efficient handling of cases and the effective operation of the Student Disciplinary Procedure. In addition, to managing casework, you will contribute to the ongoing improvement of processes, workflows and guidance to support efficiency, consistency and service capacity. This position demands strong organisational and communication skills, a high level of discretion, and the ability to navigate complex and sensitive situations with professionalism and empathy. You will be expected to manage a varied workload, responding flexibly to changing priorities, and work collaboratively with colleagues to support service delivery and continuous improvement.Exceptional written and verbal communication skills, along with meticulous attention to detail, are essential.The successful candidate should have the following:HND/SVQ level 4 or equivalent or have ..... full job details .....