Appeals and Complaints Coordinator

An exciting opportunity has arisen for an experienced Complaints and Appeals Coordinator to join a leading London-based university within its Governance and Legal Services team. This role plays a key part in supporting the effective administration of student complaints, academic appeals and associated casework, ensuring cases are progressed efficiently, accurately and in line with university procedures. You will act as a central point of coordination, supporting students, academic departments and professional services teams while maintaining accurate case records and monitoring deadlines. This is a highly organised and process-driven role, contributing to service excellence, compliance and the continuous improvement of casework processes. Role Information: Job title: Complaints and Appeals Coordinator Department: Governance and Legal Services Hourly rate: £ per hour including holiday pay Location: London (Hybrid working available) Key Responsibilities: Casework Coordination and Administration Coordinate the administration of student complaints, academic appeals and associated casework from receipt through to closure. Maintain accurate electronic case files, ensuring all correspondence, evidence and documentation is appropriately recorded and easily accessible. Ensure clear audit trails are maintained across all cases and relevant case management systems. Support the efficient progression of cases by undertaking administrative checks and requesting additional ..... full job details .....