AOG Operator

Right Now Group are currently recruiting for an experienced AOG Operator on behalf of an expanding freight forwarding business based near Heathrow.This is an exciting opportunity to join a growing air freight operation, taking responsibility for the day-to-day coordination of AOG (Aircraft on Ground) and time-critical shipments. The successful candidate will ensure export shipments are processed efficiently, documentation is completed accurately in line with HMRC regulations, and urgent customer requirements are managed from collection through to final delivery.Working within a fast-paced operational environment, you will liaise with customers, overseas agents, transport providers and internal teams to deliver exceptional service while maintaining compliance, controlling costs, and responding proactively to time-critical operational demands. This role is ideal for someone with previous AOG or air freight operations experience who thrives under pressure and enjoys problem-solving.Key Responsibilities of an AOG OperatorManage AOG and time-critical shipments from start to finish.Monitor and action generic email inboxes, responding promptly to customer and operational enquiries.Arrange collections and deliveries with transport providers and vendors.Produce shipping documentation, including MAWBs and HAWBs.Prepare export and import customs entries in accordance with UK HMRC regulations.Complete post-flight procedures and ensure shipment records are updated accurately.Process job ..... full job details .....