Anti Social Behaviour Officer

You will be responsible for managing a caseload of anti-social behaviour and tenancy enforcement cases across our housing stock and communities. The role involves investigating complaints, interviewing residents, gathering evidence, and working with internal teams, local authorities, and external agencies to resolve issues effectively.
You will play a key role in safeguarding vulnerable residents, promoting tenancy compliance, and ensuring cases are managed in line with legislation, policy, and best practice.

Key Responsibilities

• Investigate reports of anti-social behaviour, nuisance, harassment, and tenancy breaches
• Manage ASB cases from initial report through to resolution and legal action where required
• Conduct interviews, home visits, and evidence gathering
• Work closely with residents, support agencies, police, and local authorities
• Prepare warning letters, witness statements, and legal documentation
• Attend court hearings and case conferences when necessary
• Maintain accurate case records and management systems
• Provide advice and support to residents affected by ASB
• Promote early intervention and preventative solutions
• Contribute to safeguarding and risk management processes

• Experience managing anti-social behaviour, tenancy enforcement, or community safety cases
• Knowledge of housing legislation and ASB-related legal processes
• Excellent communication, negotiation, and conflict resolution skills
• Ability to handle sensitive and challenging situations professionally
• Strong investigative and problem-solving abilities
• Experience working with vulnerable individuals and partner agencies
• Good organisational skills and the ability to manage competing priorities
• Competent IT and case management skills