Anti-Social Behaviour (ASB) Caseworker

Anti-Social Behaviour (ASB) Caseworker Location: Swindon (Hybrid) Salary: £35,000 per annum, plus Car Allowance of £3,715 per annum Vacancy Type: Permanent, Full-time (37.5 hours per week) Here at the organisation, they are seeking an Anti-Social Behaviour (ASB) Caseworker - someone to take ownership of casework from start to finish of the process ensuring their ASB Customer Commitments are understood and delivered. This is an exciting role within their Customer Experience (CX) directorate. You''ll provide customers with a customer journey that is efficient in terms of delivering resolution and next steps, showing sophisticated influencing and negotiation skills and prepare and present cases at court to an excellent standard. You''ll be responsive to changing customer needs and be human by being compassionate, managing challenging conversations with customers who may be experiencing hate crime, domestic abuse, current and past trauma, complex financial issues and a range of complex experiences. Collaboration with their partners in the Police, Local Authority, Mental Health Services; as well as their external mediation and legal services partners is essential to the success of the role. Legal action is often a last resort in their ASB casework, and they always look to find creative solutions to resolve their cases. In the cases where legal action is deemed proportionate, you''ll be required to prepare and present legal cases in court. So, experience of this is ideal. You''ll ..... full job details .....