Amazon Connect Engineer/Lead Developer - 12-Month Contract - Swindon

Amazon Connect Engineer/Lead Developer - 12-Month Contract - Swindon Contracting role based in Swindon (Hybrid, 2 days in office) for a 12-month engagement within the financial services sector. You will design and deliver secure, scalable AWS-based contact centre solutions covering voice, chat, IVR, and assisted service - including integrations with customer applications and LivePerson - working directly with stakeholders to enhance customer experience across an omnichannel environment. Key Responsibilities: Design, develop, and implement Amazon Connect-based omnichannel contact centre solutions including contact flows, IVR, routing strategies, queues, and agent experiences Develop Back End integrations using AWS Lambda, API Gateway, DynamoDB, S3, Kinesis, and REST APIs Implement AI/ML-driven automation using Amazon Lex, Contact Lens, Transcribe, and Kendra Support CI/CD pipelines, infrastructure-as-code (Terraform/CloudFormation), and DevOps practices Monitor, troubleshoot, and optimise production environments in line with enterprise standards and cloud best practices What You Will Ideally Bring: Strong hands-on Amazon Connect experience - contact flows, routing, and integrations - essential Proven experience with core AWS services: Lambda, API Gateway, DynamoDB, CloudWatch, and S3 Proficiency in Node.js, Python, or JavaScript with REST API development experience Solid understanding of contact centre technologies - IVR, ACD, CTI, call recording, and NLP Knowledge of IAM, ..... full job details .....