Amazon Connect Architect

Your responsibilities: Own the overall solution architecture for the Amazon Connect platform, including Voice routing and contact flows, IVR design and call life cycle, Agent experience and operational model Lead and contribute to deep architectural discussions, ensuring solutions follow AWS Well-Architected Framework principles (security, reliability, scalability, performance efficiency, and cost optimization). Define logical, physical, and integration architectures aligned to AWS best practices Design and govern Amazon Connect instances and environments Contact flows, queues, routing profiles, High-availability and multi-region design considerations Ensure scalability, performance, and service resilience are Embedded into the solution design Define integration patterns using AWS Lambda, APIs and event-driven mechanisms, data persistence and downstream system integrations Engage with customers at both business and technical levels to understand requirements and provide expert guidance on Amazon Connect, Lex, Lambda, Kendra, Bedrock (GenAI) and broader AWS AI/ML services. Ensure Real Time and post-call data capture, enrichment, and analytics using Amazon Connect analytics and intelligence features, including Contact Lens for transcription, sentiment, and quality insights, Call recording, monitoring, and reporting Ensure analytics solutions meet operational, compliance, and CX reporting needs Define the security architecture for Amazon Connect, including AWS IAM roles and ..... full job details .....