Alumni Services Assistant

About the role: Are you passionate about customer service, community engagement and building meaningful connections? Imperial is seeking an enthusiastic and people-focused Alumni Services Assistant to join our vibrant Alumni Engagement team, where you will play a central role in supporting a global community of more than 275,000 alumni. As the first point of contact for alumni around the world, you will deliver a high-quality service across in-person interactions and digital platforms, helping alumni stay connected with Imperial and one another. What you would be doing: You will be a key member of the Alumni Engagement team, acting as the first point of contact for alumni enquiries and requests and providing a welcoming, responsive and professional service at all times. You will support alumni to access services, opportunities and benefits, while helping to strengthen their connection with Imperial. You will work collaboratively with colleagues across the Advancement Division to ensure enquiries are handled effectively and that alumni receive accurate, timely and high-quality support. In this varied role, you will contribute to the delivery of services and engagement activity that helps maintain Imperial''s excellent relationship with its global alumni community. What we are looking for: A strong commitment to delivering excellent customer service Experience of building positive and effective working relationships Excellent interpersonal and communication skills, with ..... full job details .....