Allocations Officer

MMP Consultancy are looking to recruit an Allocations Officer on a Temporary basis, based in Kent.

Salary Equivalent: -32,333 Per Annum

Main Responsibilities:

• Make the best use of homes by supporting customers to be in the right home whether through use of registers, mutual exchanges, transfers, decants and under-occupation
• Maximise income by minimising rent loss through effective management of empty homes and lettings processes.
• Help customers to understand their responsibilities as tenants and how to sustain their tenancy.
• Reduce under occupancy in the clients homes.
• Administer the decant process to support the delivery of required works and achieve customer satisfaction.
• Work with their partners to ensure our Home Standard is met.
• Build relationships with local authorities and other partners to assist with their homeless and other housing duties.
• Provide clear and accurate information to customers taking into account their individual needs, so they receive a genuine and positive experience.
• Continuously support the development and use of ICT to provide an efficient, modern and responsive service.
• Undertake other duties as required for the level of the post.

Requirements:

• Current knowledge of housing allocations, mutual exchanges and decants
• Experience of delivering a positive customer focused service.
• Proven communications, interpersonal and written skills adaptable to all audiences.
• Proven ability to take ownership of challenging messages and difficult conversations with customers, colleagues and stakeholders to successfully resolve their issues.
• Proficiency in Microsoft office packages.
• Confident in learning in-house bespoke systems.
• Proven experience of being able to prioritise competing commitments and work accurately under pressure, whilst delivering excellent performance against agreed objectives.
• Experience of interpreting and applying policy information
• Ability to identify and make changes to improve performance
• Ability to build and maintain positive relationships and collaborate with others to achieve outcomes