Allocations Officer

Adecco are currently recruiting on behalf of a local authority for an experienced Allocations Officer to join a busy Housing Demand team. This is a fantastic opportunity to play a key role in delivering housing services and supporting residents to secure suitable accommodation.

• Allocations Officer
• Public Sector - Local Authority
• Temporary Contract - 3 months with potential extensions
• Full Time - Monday to Friday, 35 hours per week
• Grade 8 - -22.02 per hour PAYE / -28.71 per hour Umbrella
• Hybrid Working Arrangement - 2 to 3 days per week in office (Ealing, W5)
• IT equipment provided
• ASAP Start

The Role

As an Allocations Officer, you will be responsible for the effective delivery of the Housing Allocation Scheme, ensuring properties are allocated fairly and efficiently. You''ll work closely with housing partners, applicants, and internal teams to manage lettings and support residents with their housing options.

Key Responsibilities

• Advertise and allocate social housing properties, including shortlisting and progressing applicants
• Provide clear advice to residents on rehousing options, including private sector and intermediate housing
• Work with housing providers to manage nominations and ensure allocation targets are met
• Let temporary accommodation, including private rented and hostel placements
• Maintain accurate case records and provide performance data/reporting
• Collaborate with internal teams to reduce void periods and improve service delivery
• Support service improvement initiatives and policy reviews
• Handle enquiries, complaints, and correspondence from residents and stakeholders

What We''re Looking For

• Experience in a housing allocations or lettings environment (local authority, housing association or similar).
• Strong understanding of housing legislation, including Homelessness and Allocations frameworks
• Knowledge of Choice Based Lettings systems
• Ability to assess housing needs and match suitable accommodation
• Excellent communication and customer service skills
• Strong organisational skills with the ability to manage workload independently
• Confident using IT systems and maintaining accurate records

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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