Allocations Manager

Marks Consulting Partners are currently looking for an Allocations Manager to work with one of our Local Authority clients in London.

What the Job Will Be Doing

• Oversee the delivery of allocations within the Homelessness Service, ensuring compliance with Part VI & Part VII of the Housing Act 1996
• Manage and coordinate Section 202 Reviews, ensuring decisions are legally robust and defensible
• Lead on Stage 1 & Stage 2 complaints, including responses to Housing Ombudsman enquiries
• Ensure suitability decisions, discharge of duty, and housing offers are made in line with legislation and policy
• Act as the escalation point for complex homelessness and allocations cases
• Work closely with Housing Options, Temporary Accommodation and Lettings teams to ensure smooth move-on pathways
• Identify and resolve service issues, including backlogs in reviews, complaints, and allocations
• Implement and improve processes, policies, and quality assurance frameworks
• Monitor and report on service performance, KPIs, and risk areas
• Provide technical guidance and support to officers, ensuring high-quality decision making

What You Will Need

• Strong knowledge of Housing Act 1996 (Part VI & VII) and the Homelessness Reduction Act 2017
• Proven experience managing Section 202 Reviews
• Experience handling Stage 2 complaints and dealing with the Housing Ombudsman
• Background in allocations and/or homelessness services within a Local Authority
• Experience managing complex cases involving suitability, discharge of duty, and housing needs
• Ability to manage workloads, prioritise effectively, and drive service improvements
• Strong written skills, particularly in producing robust and defensible decisions