Allocations and Lettings Officer (FTC: Dartford, Kent)

An exciting opportunity has emerged for two Allocations and Lettings Officers to join the housing department at one of Adecco''s key public sector clients on initial fixed term contract positions for six months (with every possibility of an extension should the assignment go well), paying nearly 40k per annum. Based in Dartford in Kent for 2-3 days each week and reporting into the Head of Allocations, these posts are car driving positions so applicants must all have access to their own vehicle. The successful candidate will be working full time (35 hours each week, Monday to Friday), and working as part of a team to deliver a smooth and efficient customer experience for new and existing customers moving in and out of our clients'' homes.Key elements of this role include: Delivering lettings tasks and processes in line with policy and regulation, to achieve great customer experience, meet performance targets and to enable a smooth key to key process. Liaising with internal and external customers, providing a responsive and helpful lettings service, giving guidance and advice, and sign posting where appropriate. Creating and managing adverts for empty homes, providing accurate detail for potential applicants / customers to make informed choices. Coordinating and managing the application process for new and current customers, ensuring customers are informed on what to expect and kept updated throughout their journey to signing up. Processing shortlists and work with partners, ..... full job details .....