Allocations and Lettings Officer

Allocations and Lettings OfficerHours: 37 hours per week (9am to 5pm), permanent contractSalary: £29,668.12Location: Bedford (Hybrid)Increased office attendance will be required during the first three months of employment to support onboarding, training, and integration into the role.At bpha, we''re committed to providing excellent homes and outstanding customer experiences. We''re looking for an experienced and customer-focused Allocations and Lettings Officer to play a vital role in ensuring our homes are allocated fairly, efficiently and in line with our policies and legal obligations.This is an exciting opportunity for someone who enjoys working in a fast-paced environment, making decisions that positively impact customers'' lives, and collaborating with colleagues, local authorities and partner organisations.As an Allocations and Letting Officer you will be: Allocating bpha''s Social and Affordable rental properties in line with our allocations policies and local authority nomination agreements. Assessing applicant suitability by reviewing housing need, affordability, and previous tenancy conduct. Minimising rent loss by ensuring efficient turnaround of vacant properties. Processing tenancy changes in accordance with legislation, contractual rights, and bpha policies. Putting customers at the heart of our services-build trust and use your expertise to support their needs. Actively listen to customers to enhance their experience and help bpha become a landlord of choice. ..... full job details .....