Allocations & Credit Control Administrator

The Role

An exciting and challenging role reporting directly to the Allocations & Credit Control Team Leader, the position involves managing a ledger of member accounts - dealing with all account related queries, allocation of payments and using Credit Control practices to obtain payment for unpaid invoices, includes developing new initiatives and ensuring departmental KPI''s are achieved. This is a full-time role 8:30 - 4:30pm Monday - Friday, hybrid, with two days per week working in office.

Responsibilities

• Reconcile and allocate payments as per KPI''s
• Liaise with members to ensure outstanding queries within 6 months
• Ensure no aged debt over 18 months
• Reconciling member accounts
• Chasing member accounts via telephone and email
• Providing monthly updates to Credit Risk Team Manager / Head of Credit on any unpaid balances
• Have no manual deductions (invoices without known queries) over 90 days
• Supporting team members where required
• Ad-hoc duties which may arise

Requirements

• GCSE''s A to E (including Maths & English) or equivalent
• Self-motivated
• Action a high volume of customer queries
• Credit control experience is an advantage
• Good communication skills - both verbal and written
• Previous experience within a busy sales ledger environment is essential