Our well known client based in Hayes - Day shift 7am -7pm, 4 on 4 off Fully office based £31K-£33K base + shift pay (approx £3Kpa) As an ILS Import Operations Specialist, you ll use your talents to create innovative solutions and shape the future across our business. Join a dynamic team that undertakes a range of activities to support the overall Life Science Sector for the London Station.Key Activities:• Adhere to Customs Compliance procedures and documentation.• Manage and Build Customer Relationships.• Complete retrospective Customs compliance actions• Customs entry for Specialist License movements.• Ensure the Job File is fully and accurately completed reflecting all commercially relevant information and services provided.• Liaise directly with Carriers and Handling Agents to resolve exceptions and discrepancies as they arise.• Liaise directly with other departments on shipment planning and coordination.• Liaise directly with other Transport and Warehouse teams on shipment planning and coordination.• Liaise directly with overseas offices on shipment planning and coordination.• Maintain and update DfT compliance.• Maintain mandatory milestones and remarks through Cargowise (internal system).• Manage allocated customers against agreed SOP.• Use Cargowise to create, manage and maintain Airfreight shipments.• Update Internal Complain Tool with all required inputs including root cause and solution when assigned. Support the measurement of Key Performance Indicators.• ..... full job details .....