https://jobs.co.uk/job/air-import-customer-service-agent-right-now-group--49d60060-48e2-490f-90f0-e5e2a5083466 RSS feed for Air import customer service agent at Right Now Group. en-gb Tue, 11 Aug 2026 18:55:51 GMT https://jobs.co.uk/job/air-import-customer-service-agent-right-now-group--49d60060-48e2-490f-90f0-e5e2a5083466 https://jobs.co.uk/job/air-import-customer-service-agent-right-now-group--49d60060-48e2-490f-90f0-e5e2a5083466 Tue, 11 Aug 2026 11:55:57 GMT Location: Hayes | Salary: 30000.00-30000.00 Annual | Type: Permanent | Right Now Group are recruiting for an experienced Air Import Customer Service Coordinator to join a busy freight forwarding operation based in the Heathrow area.This is a customer-focused Air Import position where you''ll take responsibility for managing shipments from origin through to final delivery, acting as a key point of contact for customers throughout the process.We''re looking for someone with a good understanding of Air Import operations and customs procedures, but equally important is the ability to communicate confidently with customers, build strong relationships, provide proactive shipment updates, and resolve problems before they escalate.You''ll work closely with overseas agents, customs teams, transport, warehouse operations, and other internal departments to ensure customers receive a consistently high level of service.Key Responsibilities of an Air Import Customer Service CoordinatorManage Air Import shipments from origin through to final deliveryAct as a key point of contact for customers, providing proactive shipment updates throughout the processLiaise with overseas agents to obtain pre-alerts, documentation, and shipment informationMonitor flight arrivals and... Permanent