Air Import Customer Operations Agent

We have an exciting opportunity for a freight forwarder who are expanding the team and looking for an Air Import Customer Operations Agent. The role is mainly Air Imports with some Road Imports advantage, Excellent Customer service skills, Strong written and verbal communication skills, Willingness to learn and adapt Main Responsibilities: UK and International freight, within pharmaceutical experience advantage. To prepare and present quotes for mainly Air and some Road consignments. To provide Customer Service Excellence for both verbal and written communications. Complete assigned tasks within agreed timeframes. Complete bookings and sales according to both Customer and client timescales. To ensure data and security integrity of both Customer and client information is always controlled. Co-ordinate with other offices and Groups. Co-ordinate transport with both UK and Overseas approved strategic service partners. To provide guidance on appropriate paperwork for customs clearance. Prepare and co-ordinate all forms of freight documentation including airway bills, Shipping Certificates, Health Certificates, Import and Export Licenses, Customs Entry Documentation and any other supporting shipping documentation. Prepare and complete Customs Control submissions for Imports To work with all types of cargo and all necessary associated tasks. To use company vehicles on occasion to deliver and collect paperwork and or shipments. To undertake any training courses required ..... full job details .....