Air Conditioning Coordinator/ Administrator

We''re looking for a proactive and organised Air Conditioning Coordinator to join our growing team. This is a key role within the business, supporting customers from their initial enquiry through to installation and ongoing servicing. As the first point of contact for many of our customers, you''ll play an important part in creating a positive experience. You''ll coordinate site surveys and installations, keep customers informed throughout their journey, and ensure everything behind the scenes runs smoothly. If you enjoy building relationships, take pride in delivering excellent customer service, and thrive in a fast-paced environment, we''d love to hear from you. About the Role • Be the first point of contact for customers enquiring about air conditioning installations. • Speak with customers to understand their requirements and arrange site surveys. • Manage the air conditioning enquiries inbox, ensuring all enquiries are responded to promptly and professionally. • Follow up with customers after they''ve received their quotation, answering questions and helping them move forward with their decision. • Coordinate installation schedules and keep customers updated throughout the process. • Prepare and issue contracts and invoices prior to installation. • Complete post-installation administration, including warranty registrations and customer documentation. • Arrange annual servicing appointments and help manage our service plan customers. • Maintain accurate customer records ..... full job details .....