Air Ambulance Ground Support Assistant

Air Personnel are looking for a-Air Ambulance Ground Support Assistant to support their client based at Bournemouth airport

Working hours: Monday to Friday, 4:00pm-8:00pm with On-Call Rota (Week On / Week Off) covering 8:00pm-7:00am

We are looking for a reliable and proactive individual to join us as an Air Ambulance Ground Support Assistant to join our life-saving operations team based in Bournemouth. Working closely with flight crews, paramedics, and ground support staff, you will play a key role in delivering the essential ground operations that underpin our air ambulance service, ensuring everything is in place to respond quickly to emergency missions.

This is a hands-on role responsible for all ground-based aspects of air ambulance operations, including manoeuvring aircraft, maintaining and restocking the ambulance, managing site access and security for flights out of hours, and ensuring strict standards of cleanliness and readiness are upheld.

This is an ideal opportunity for someone with a practical background and a passion for supporting critical care services, looking to make a meaningful difference in a fast-paced and dynamic environment. You will be trusted with critical responsibilities and given the opportunity to make a tangible impact within a fast-paced, life-saving service.

With operations in the UK, Jersey, Europe and the Middle East, a career with us can offer travel, personal growth opportunities and the ability for long-term progression in a fast paced and dynamic service industry.

Responsibilities:

Assisting the medical team with loading and unloading of patients on both the aircraft and ambulance

Coordinating and performing aircraft towing, including aircraft manoeuvring in/out of hangar, in line with company towing procedures and ensuring safety of personnel and product

Conducting routine checks and inspections of the ambulance, including fuel levels, tyres, lights, and other essential equipment, when the Emergency Care Assistant is off shift

Assisting and coordinating the refuelling of aircraft with the operations team / operating crew

Ensuring the aircraft and ambulance is cleaned and sanitised after each mission or shift. This includes cleaning windscreens, equipment, and interior and exterior surfaces, adhering to strict infection control guidelines and disinfection procedures

Ensuring the aircraft is equipped with necessary medical supplies and equipment before missions to ensure readiness for the next shift

After a mission, assisting with securing the aircraft in the hangar, as well as putting away vehicles

Managing and disposing of waste materials, including clinical and hazardous waste, according to established procedures and regulations

Providing site access to flight crew, medical personnel and third-party ambulance providers

Ensuring the security of the premises by locking doors, windows, and gates when not in operation, and managing the alarm system

Supporting the facilities team with the cleanliness and tidiness of the hangar, including sweeping floors, cleaning maintenance stands, workshops, and storage areas

Being aware of and adhering to health and safety policies and procedures for all activities

Assisting the ground support team with tasks including inspecting and performing preventive maintenance on vehicles, support equipment, and tools

Skills, Qualifications and Experience required:

Essential

Willingness to undergo training in aircraft towing, infection control, and health & safety

Previous experience in similar roles, such as hangar assistant, ground handling, or general maintenance

Experience working in a safety-critical or time-sensitive environment (e.g., aviation, emergency services, logistics, or similar)

Physically capable of lifting, loading, and equipment handling

Strong problem-solving skills and calm under pressure

Clear communication with multidisciplinary teams

Attention to detail and a methodical work approach

Basic IT proficiency (Word, Excel)

Commitment to reliability, confidentiality, and professionalism

Full UK Driving Licence

Must live within 60 minutes of Bournemouth base

Advantageous

Experience in airport ramp, ground handling, or maintenance roles

Understanding of aviation safety, aircraft cleaning, and support logistics

Familiarity with transporting critically ill patients

Knowledge of clinical waste disposal and vehicle/equipment checks

-In addition to a Competitive Salary, we will offer you:

Great work-life balance with fixed afternoon shifts and predictable on-call rota

Competitive Group Pension Scheme

Comprehensive Life Assurance *

Comprehensive Income Protection *

Comprehensive Travel Insurance *

Comprehensive Private Healthcare (after successful passing of probation) *

Free Car Parking

2 Paid Volunteering Days each calendar year (subject to line manager approval)

Investment in Training, Qualifications and Professional Development

Please contact Michelle for further information or apply with your CV