AI Ops Engineer

AI Ops Engineer Working Arrangement: Remote (Flexible)Outside IR35FTC OR Freelance/ContractMy client is a high-growth, product-led SaaS business operating at scale across the UK, supporting high-volume, business-critical workflows. The business is investing in becoming more data-driven and operationally efficient, with AI as a key lever for improving productivity, reducing cost, and enhancing customer experience. This is a fixed-term project role focused on embedding AI into core operations. The RoleI am looking for a commercially minded AI Operations consultant to identify inefficiencies, design and implement AI-driven solutions, and embed AI as a core operational capability. You will work cross-functionally across Customer Operations, Marketing, Training, Finance and Strategy to automate workflows, reduce manual overhead, improve reporting, increase support efficiency, and leverage internal data platforms to drive intelligent automation, with a focus on delivering measurable improvements in cost, efficiency, and operational performance. Core Responsibilities Define and execute an AI operations roadmap, prioritising initiatives based on ROI and business impact Identify inefficiencies and design AI-driven workflow automation across core systems (eg CRM workflows, support ticket triage, reporting automation) Build and deploy automation pipelines using tools such as Zapier/Make, LLM APIs, and API/webhook integrations Leverage internal data platforms to create event-driven ..... full job details .....