AI and CX Experience Designer

AI andamp; CX Experience Designer | London (Hybrid) | Permanent, Full-Time | £65k-£75k | Start: January 2027About the CompanyOur client is an independent, next-generation creative agency that has spent 18 years partnering with bold, ambitious brands across sectors to deliver creative solutions that drive real growth. They''re a team of 60 people, split between London and the US.The RoleWe''re recruiting for a strategic, curious AI andamp; CX Experience Designer to work across client projects and the CX practice - using AI to rethink how they understand customers, solve problems and design experiences.This isn''t a traditional CX or product design role. It sits at the intersection of AI, customer experience, research, strategy and design. They''re not looking for someone who just uses AI to work faster - they want someone who treats AI as a genuine creative and thinking partner.One week that might mean building an AI-enabled research workflow. The next, turning a large body of customer data into new experience opportunities, rapidly prototyping a future service, or helping a client rethink a customer or employee journey around agents and automation.Our client is a team of proactive problem solvers, constantly experimenting with what AI makes possible - testing new tools, challenging how they work, and finding better ways to solve problems for their clients. If you get excited by uncertainty, bring your own ideas, and want to help shape what comes next, we''d love to hear from ..... full job details .....