AI & Automation Solutions Consultant

AI / Automation Solutions Consultant
Location: North East England (Hybrid)
Salary: Competitive + Benefits
 
About the Role
We are looking for an AI / Automation Solutions Consultant to join our growing technology team and help customers unlock the potential of Artificial Intelligence, Automation and Modern Workplace technologies.
 
This is a customer-facing role that combines technical expertise, solution design and consultancy. You will work closely with customers to understand business challenges, identify opportunities for automation and AI adoption, and design practical solutions that deliver measurable business value.
 
The successful candidate will play a key role in shaping our AI and automation capability, helping organisations move beyond experimentation and into real-world implementation.

Key Responsibilities:

• Customer Discovery & Consultancy
• Engage with customers to understand business processes, challenges and objectives
• Facilitate discovery workshops and requirements-gathering sessions
• Identify opportunities for AI, automation and process improvement
• Translate business requirements into practical technical solutions
• Act as a trusted advisor throughout the customer journey

Solution Design & Delivery

• Design and implement AI and automation solutions for customers
• Build proof of concepts and production-ready solutions
• Develop workflows, automations and integrations using Microsoft technologies
• Support the implementation of Microsoft Copilot and AI-powered business solutions
• Deliver solutions that improve productivity, efficiency and user experience
• Ensure solutions are secure, scalable and aligned with best practice

Innovation & Capability Development

• Stay up to date with emerging AI and automation technologies
• Contribute to the development of new service offerings and customer solutions
• Identify opportunities to enhance existing services through AI and automation
• Support internal knowledge sharing and capability development
• Help shape the future direction of the organisation''s AI and automation offering

Skills & Experience (Essential):

• Experience delivering AI, automation or digital transformation solutions
• Strong understanding of Microsoft 365, Azure and Modern Workplace technologies
• Experience working directly with customers to gather requirements and design solutions
• Knowledge of workflow automation, business process improvement and systems integration
• Strong problem-solving and analytical skills
• Excellent communication and stakeholder management abilities
• Ability to translate technical concepts into clear business outcomes

Desirable

• Experience with Microsoft Copilot Studio
• Experience with Microsoft Power Platform (Power Automate, Power Apps, Power BI)
• Experience with Azure AI Services and Azure OpenAI
• Experience within an MSP, consultancy or customer-facing technology environment
• Microsoft certifications across Azure, AI or Power Platform
• Experience delivering customer workshops and solution demonstrations

What Success Looks Like
Success in this role isn''t measured by lines of code written.
It''s measured by helping customers work smarter, automate repetitive tasks, improve decision-making and realise genuine business value from AI and automation technologies.
 
You''ll become a trusted advisor to customers whilst helping shape and grow a modern AI and automation capability within a progressive technology business.
 
Personal Attributes

• Naturally curious about emerging technology
• Commercially aware and customer-focused
• Passionate about solving business problems
• Comfortable engaging with stakeholders at all levels
• Self-motivated and eager to learn
• Excited by the opportunity to build something new and make a genuine impact

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