AGM / Deputy Manager

Join our clients leadership team and help deliver outstanding hospitality in one of Manchester''s most vibrant venues.

As

Assistant General Manager , you''ll work closely with the GM to drive operational excellence, oversee daily operations, and ensure every guest enjoys a flawless experience. You''ll lead from the front, maintain the highest standards, and inspire a motivated, high-performing team.What You''ll DoSupport the GMImplement business strategies to maximise efficiency and performance.Assist in key decision-making and problem-solving.Monitor financial performance, control costs, and optimise revenue.Take ownership of business results and uphold brand standards.Operations ManagementOversee day-to-day operations across all departments, ensuring smooth service and exceptional guest experiences.Work with the Reservations Manager to manage bookings, hit sales targets, and oversee FOH flow.Ensure compliance with health and safety and licensing regulations.Keep on top of staffing, service quality, inventory, and facility maintenance.Collaborate across departments to streamline processes.Team LeadershipLead by example, motivating the team to deliver their best.Provide training, coaching, and support to management and staff.Conduct performance reviews and encourage professional growth.Guest ExperienceBe a visible presence in the venue, engaging with guests to exceed expectations.Resolve issues with professionalism and care.Build strong relationships with regular guests and Friends of MAYA.What You BringProven leadership in hospitality, with a passion for service.Strong communication and interpersonal skills.Financial awareness with the ability to manage PandL.Organisational skills, adaptability, and resilience.Commitment to ethical conduct and an inclusive work ..... full job details .....