AGM / Deputy Manager / FTS

Assistant General Manager – MAYAStep into a leadership role with our Client, where style meets substance.

As

Assistant General Manager , you''ll work alongside the GM to deliver operational excellence, elevate guest experiences, and keep our business running at peak performance.

From driving revenue to inspiring the team, you''ll lead by example and make sure every shift runs smoothly, safely, and to the highest Our Clients standards.What You''ll DoSupport the GMPartner with the GM to execute business strategies and maintain operational efficiency.Contribute to key decision-making.Monitor financial performance, control costs, and maximise revenue opportunities.Take ownership of business performance, ensuring high standards across the board.Lead by example so your management team understands expectations and delivers consistently.Operations ManagementOversee daily operations, ensuring every department runs efficiently and exceeds guest expectations.Collaborate with the Reservations Manager to manage bookings, achieve sales targets, and ensure smooth FOH operations.Guarantee full compliance with health and safety and licensing requirements.Keep daily checklists on staffing, service quality, inventory, and facilities maintenance completed and up to date.Streamline processes across departments for optimal efficiency.Support recruitment and HR processes as needed.Team LeadershipMotivate, train, and guide the team to perform at their best.Conduct evaluations to maintain a high-performing team.Encourage professional growth and create an inclusive, positive workplace culture.Guest ExperienceBe visible and approachable, interacting with guests to exceed expectations.Handle complaints with professionalism and resolve issues swiftly.Build strong guest relationships, including with Friends of MAYA.Implement strategies to enhance the overall guest journey.What You BringLeadership skills to inspire and motivate a team.Strong communication skills with staff, guests, and stakeholders.A passion for hospitality and delivering excellence.Problem-solving abilities and exceptional organisational skills.Adaptability, creativity, and resilience in a fast-paced environment.Commitment to ethical conduct and integrity.A collaborative, team-focused ..... full job details .....