Aftersales Manager

Regional Aftersales ManagerLocation: Scotland (Field Based)Salary: Competitive Salary + Bonus + Company Vehicle + BenefitsAbout the CompanyOur client is a well-established international automotive organisation with a strong focus on customer experience, retailer performance, and operational excellence. With ambitious plans for the future and continued investment in its UK operations, the business is seeking an experienced Regional Aftersales Manager to support retailer partners across Scotland.The RoleThis is a field-based position requiring a strong blend of relationship management, customer experience expertise, and commercial awareness. You will work closely with retailer management teams to improve operational standards, enhance customer satisfaction, and deliver measurable business performance improvements.Key ResponsibilitiesRetailer Relationship ManagementDevelop and maintain strong relationships with retailer partners across the region.Support retailers in achieving operational, customer, and commercial objectives.Provide coaching, support, and constructive challenge where required.Act as a trusted business partner and key point of contact.Customer ExperienceSupport the resolution of complex customer issues and escalations.Work with retailers to identify root causes and implement corrective actions.Drive improvements in customer satisfaction and customer journey performance.Promote best practice across the network.Aftersales PerformanceMonitor and analyse key ..... full job details .....