Aftersales Manager

Aftersales/Service Manager, Wakefield, West YorkshireNB: Only current/recent branded dealership experience will be consideredReactive Permanent Recruitment are working with one of Yorkshires most successful and long established dealership groups. Due to expansion, our client seek an experienced Aftersales/Service Manager to work from their Wakefield site.Aftersales/Service Manager package: Excellent starting salary of £45,000 per annumFantastic unrivalled bonus - expected minimum £10,000 per annumCompany carList of excellent company benefitsFantastic working environment operating from their prestigious Wakefield site Responsibilities: Manage the overall service department, ensuring timely and effective resolution of customer inquiries and issuesAchieve service department budget and customer service targetsEnsure accurate job costing and invoicingControl parts and materials to ensure profitabilityImprove customer satisfaction and retentionManage and develop a team of Service Advisors, Technicians, and Parts AdvisorsWork closely with brand partners and meet brand standards Requirements Proven experience in a current/recent branded dealership Mechanical knowledge relevant to the industry s equipment or machineryExcellent customer service skills with a professional and approachable demeanorStrong ability to upsell services or products effectively while maintaining customer trustExperience with cash handling procedures in a retail or service settingExceptional organizational ..... full job details .....