Aftersales Manager

Aftersales Manager Vacancy in Letchworth, Hertfordshire

We are currently-recruiting on behalf of our client, a premium brand main car dealership in Letchworth, for an Aftersales Manager to lead the Service department and drive both customer experience and departmental performance.

Benefits for the Successful-Aftersales Manager:

• Up to -50,000 basic salary and up to -70,000 OTE
• Monday to Friday working pattern with a 45-hour week and Saturday morning rota
• Company car
• 25 days holiday plus bank holidays
• Life assurance and staff discounts
• Discounts on car purchase and servicing, alongside additional lifestyle perks
• Supportive environment with tailored training, manufacturer development and ongoing progression

Duties:

• Oversee the daily operations of the Service department, managing productivity, efficiency and workflow
• Lead, coach and develop a multi-disciplined team, including Technicians and Service Advisors, ensuring excellent customer service standards
• Drive service department targets and commercial performance, working closely with the wider business to maintain profitability
• Manage departmental financials, compliance and consistent customer satisfaction
• Maintain a positive team culture with clear expectations, ownership and continuous improvement
• Ensure manufacturer and industry standards are followed in day-to-day processes and requirements

Requirements for the-Aftersales Manager Role:

• Proven experience in a senior Aftersales Manager or Service Manager position, with strong Service operations knowledge
• Confident people leader able to manage a large and diverse team and set clear standards
• Strong customer service mindset with analytical skills to monitor performance and drive improvements
• Demonstrable understanding of compliance requirements and manufacturer standards
• Proactive, hands-on approach with pride in delivering results and supporting colleagues
• Based in Letchworth, Hertfordshire, or able to commute

Contact Ben Loft, Automotive Recruitment Specialist at Perfect Placement covering Letchworth and Hertfordshire, today to discover more about this fantastic Aftersales Manager opportunity.

Perfect Placement are specialists in Automotive Recruitment. So if you are looking for a New Job in the Motor Trade, be sure to contact our team today.

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