Aftersales Manager

Aftersales Manager - Derby - 50,000 - 55,000 + Bonus An exciting opportunity has arisen for an Aftersales Manager to join a Main Dealership in Derby . Reporting into the Head of Business you will be responsible for managing the aftersales department which includes a team of Technicians, Workshop Control, Parts and front of house Service Advisor team across a split site workshop. Your key objective will be to drive the performance of the teams within the aftersales operation and encourage them to work, efficiently and cohesively, to optimise performance and consistently provide customer excellence.Role - Aftersales Manager Location - Derby Basic Salary - 50-55k basic plus bonus As an Aftersales Manager your responsibility is to ensure our customers aftersales needs are met, this will including ensuring all works are booked in promptly and all work is carried out to the required standard. Your teams will be responsible for upselling products to our customers and ensuring the aftersales department hits all KPIs. Daily duties will include:People management of the Aftersales teamEnsuring customer satisfaction metrics are hitHitting monthly KPIs/budgetsEnsuring all repairs are fully compliantDaily reportingEnsuring all warranty reporting is complete Your credentials:Currently a high achieving Aftersales Manager in a franchised dealershipHands-on leadership style, not afraid to roll your sleeves up and get stuck inExperience of working in a target driven environmentAbility to lead ..... full job details .....