Aftersales Manager - Automotive

Aftersales ManagerWe''re seeking an experienced Aftersales Manager to lead service and warranty operations. You''ll manage a team of advisors and technicians, drive workshop performance, and ensure an excellent customer experience.Key ResponsibilitiesLead the aftersales team and oversee daily operationsHandle escalated customer issues and warranty claimsImprove workshop efficiency, productivity and turnaround timesMonitor KPIs (labour hours, WIP, CSI, rework)Ensure high standards in diagnostics, repairs and quality controlSupport systems implementation and continuous improvementCollaborate with sales and logistics for smooth vehicle handoversAbout YouProven aftersales management experience (motor trade)Strong technical and commercial understandingEffective leader with excellent communication skillsOrganised and able to thrive in a fast-paced environmentWhat''s on Offer 45k + bonusCompany car, pension, and ..... full job details .....