Aftersales Manager

Aftersales Manager Location: Bath Salary: Up to £60,000 + Company Vehicle + Bonus ACS Automotive are currently working with a well-established automotive business to recruit an experienced Aftersales Manager for their busy Bath operation. This is an excellent opportunity for an experienced service or aftersales professional who is ready to take ownership of a department, develop their team and have a genuine impact on both customer experience and commercial performance. The Role: As Aftersales Manager, you will have overall responsibility for the day-to-day running and performance of the aftersales operation. You ll lead from the front, ensuring the department operates efficiently while maintaining high standards of customer service, workshop productivity and financial performance. Your responsibilities will include: Taking overall ownership of aftersales performance and departmental results Managing and motivating the service and workshop teams Monitoring key performance indicators and putting plans in place to improve results Maximising workshop efficiency, productivity and profitability Ensuring customers receive a consistently high level of service Handling and resolving customer concerns professionally and effectively Developing team members through coaching, training and regular performance management Ensuring departmental processes and manufacturer requirements are followed Monitoring local market conditions and identifying opportunities to grow aftersales revenue ..... full job details .....