Aftersales Executive

Aftersales ExecutiveAldershot, Office-Based 32,000Are you an experienced customer service professional with a talent for resolving issues and building strong relationships? We''re looking for an Aftersales Executive to join a busy and dynamic team in Aldershot, where delivering excellent customer support is a top priority.This role is ideal for someone who is proactive, highly organised, and thrives in a fast-paced environment where no two days are the same.Key Responsibilities:Handle inbound calls and emails professionally and efficientlyManage and resolve customer complaints with care and accuracyLiaise with internal teams and external contacts to ensure timely resolution of issuesProvide bespoke solutions and maintain consistent communication with customersOrganise customer refunds and credit notesAssist with invoice queries and maintain accurate recordsPrepare and attend internal quality meetingsEscalate complex complaints when appropriateEnsure all procedures are followed in line with company policy What We''re Looking For:A positive, customer-focused approachExperience in complaint handling within a high-pressure environmentStrong organisational and time management skillsConfident communicator (written and verbal)Ability to stay calm under pressure and multitask effectivelyCommitment to achieving high standards of service and accuracyTeam-oriented, adaptable, and solutions-drivenFull-time availability, office-based in Aldershot (no remote working) Desirable (but not ..... full job details .....