Aftersales Customer Support Specialist

Aftersales Customer Support Specialist Franchised Motor Dealership - SalisburyOur client, an independently owned, well-established main dealer are looking to recruit an Aftersales Customer Support Specialist. The role of Aftersales Customer Support Specialist is to deal with, and process, all incoming leads and queries relating to the service and repair of customers vehicles, both via telephone, website and other digital formats.You will be expected to process and manage outbound marketing activity to existing customers and identify and responding to their needs, using exceptional customer service and communication skills.You will also be expected to upsell retention products through the use of professional sales techniques and to ensure the best experience for the customer. You will have exceptional customer service and communication skills and have previous experience in a customer focused environment, preferably within a high-end brand. You will have a confident telephone manner and be able to work as part of a team and prioritise workloading.Automotive experience is preferable but not essential as full training will be provided. Monday to Friday 8.30am to 5pm 24,800 basic - 31,600 OTE This role could be part-time or full-time and can be discussed further. Friendly, supportive team and excellent benefits package.30 Days Annual Leave (including Bank Holidays)Extra Holiday to celebrate your BirthdayContributory Pension SchemeFree Eyecare VouchersLife Assurance (3x your base ..... full job details .....