Aftersales Coordinator

Our client is a leading manufacturer of special purpose machinery and due to their continued expansion Staffbase have been appointed to recruit for the position of Aftersales Coordinator.

-33K38K + Bonus + Benefits

The Role:

The Aftersales Coordinator will work closely with the sales, service, engineering and spare parts teams and you will effectively organise and control after-sales activities.
Key responsibilities will include but is not limited to the following;

• Co-ordinate service engineers work schedule
• Effectively process all after sales enquiries undertaking tasks such as producing quotations, order spare parts, chasing suppliers, allocating resources to work etc etc.
• Effective management and control of spare parts in line with technical specifications
• Provide project management support coordintate installations, resource allocation, logistics etc etc
• Monitor performance and produce accurate KPI reports.
• Establish and maintain excellent customer relationships
• Role will involve occasional travel and overnight stays

Candidate:

We are looking for a dynamic Aftersales Coordinator ideally with previous experience in a capex machinery, OEM, special purpose machinery or facilities management environment.

You will be highly organised with good customer services and communication skills.
Applicants will be confident, have a reasonably technical mindset and you will have excellent organisational skills

You must be computer literate and ideally you will have had some exposure to supporting online marketing e.g. uploading images to website, supporting production of marketing and technical brochures etc etc.

Hours of Work:

Mon - Fri 40 hours

Benefits:

Excellent basic salary -33K 38K Negotiable
Bonus
Pension
33 days annual leave
Sick pay
Pension