Aftersales Coordinator (Construction Manufacturing)

Aftersales Coordinator (Construction Manufacturing) 27,000Monday to Friday 8.30am-5pmPermanentBridgendWe are absolutely thrilled to be working alongside our Award-Winning client as we look to recruit an Aftersales Customer Coordinator to join their incredible and dedicated After Sales Technical Team.This role is perfect if you thrive in a customer-centric role, have a passion for delivering exceptional sales and customer service and are looking to continue your career working for a manufacturing market leader.Full product training will be given, our client is a huge advocate in the development of their staff and retention of home-grown talent. The exceptional training you will receive to excel in this role will provide you with a platform to continue developing up through this business. Your RoleResponsible for managing customer issues and complaints including the processing of credits and returns related to commercial, logistical and product-related matters.Providing fair, timely and well-evidenced outcomes for both the customer and the business.Coordinates investigations across multiple business functions.Supports the continuous improvement of customer experience and operational processes.You ResponsibilitiesCustomer Complaint and Issue ResolutionManage customer complaints, returns, credits, and after-sales issues from receipt through to resolution, ensuring fair, timely, and evidence-based outcomes for both customers and the business.Investigation and Root Cause ..... full job details .....