Aftersales Coordinator

Consortium Professional Recruitment are pleased to be working with a global manufacturing business to recruit a Customer Care Advisor. This is an excellent opportunity for someone who enjoys problem solving, building strong customer relationships and delivering a high-quality after-sales experience within a collaborative and fast-paced environment. As a Customer Care Advisor, you will become part of a high-performing and supportive team focused on providing exceptional customer service from initial enquiry through to successful resolution. You will work closely with Sales and Quality teams, helping customers resolve technical product issues while contributing valuable insights that support continuous product improvement and service excellence. The Opportunity: As a Customer Care Advisor you ll play a key role in: • Delivering a professional and efficient after-sales service to customers across multiple channels • Providing technical and diagnostic support before, during and after product installation • Managing customer cases from initial enquiry through to resolution with a proactive and customer-focused approach • Supporting Sales and Quality teams by identifying trends, sharing technical findings and helping reduce recurring issues • Producing clear and detailed post-resolution reports to support product analysis and continuous improvement Your work will directly contribute to improving customer satisfaction, strengthening long-term client relationships and maintaining a ..... full job details .....