Aftersales Co-ordinator 12 Month FTC

We''re looking for an Aftersales Co-ordinator to join our dedicated appliance aftersales team at our manufacturing site in Howden, East Yorkshire on a 12 Month Fixed-Term Contract. Reporting to the Aftersales Team Leader, you''ll act as the first point of escalation for appliance aftersales service issues, primarily supporting Howdens depots, while also working with our independent engineers and supply chain teams to deliver a first-class customer experience. Location Howden Contract Type 12 Month FTC Hiring Manager Aftersales Team Leader Shift Pattern: The role will initially be Monday to Friday, 9:00 -17:00 while you''re getting up to speed. Once fully trained, you''ll move to a rota pattern of one week 08:00 -16:00 followed by two weeks 09:00 -17:00. You''ll also be required to work one in four Saturdays 08:00-12:00 on a rota basis, which can be completed from home. What will you be doing as an Aftersales Co-ordinator: Delivering exceptional customer service, with a primary focus on supporting Howdens depots, alongside a network of circa 100 independent engineers Logging, monitoring and taking appropriate action to resolve any service issues, escalating appropriately any unresolved issues before they impact the service level agreement Providing regular reports on Engineer performance and to work in partnership with the Field Service Support Engineers to maximise the aftersales service delivery for our customers What do you need to qualify for the Aftersales ..... full job details .....