Aftersales and Repair Advisor

Aftersales and Repair Advisor Cycling Northampton (Hybrid) Up to £28,000 + BonusAre you passionate about cycling and enjoy solving problems? This is a great opportunity to turn your interest in bikes into a rewarding career with a global sports retailer.We are looking for a customer-focused Aftersales and Repair Advisor / Technical Support Advisor to support customers and stores with aftersales, service and repair guidance within the cycling industry.This is a great opportunity for someone with a passion for cycling, strong communication skills, and an interest in technical problem solving.What''s in it for you:Salary up to £28,000 plus performance bonusHybrid working (2 to 3 days in the office)Career development and ongoing trainingStaff discounts and wider retail perksCollaborative and supportive team environmentWhat you will be doing:Providing remote customer service and technical support to customers and storesHandling aftersales, service and repair queries via email and phoneOffering practical bicycle repair guidance and troubleshooting supportHelping reduce product waste by promoting sustainable repair optionsIdentifying cost-effective solutions that benefit both the customer and the businessBuilding strong relationships with stores and internal teamsContinuously developing your product and technical knowledge across cycling equipmentWhat we are looking for:A genuine passion for cycling or the bike industryExperience in customer service, technical support, service ..... full job details .....