Aftersales Agent

We are are seeking a dedicated professional with strong communication skills and experience handling complaints within a regulated environment. The role involves resolving motor finance issues with empathy and professionalism, supporting high complaint volumes in a fast-paced setting.Requirements: Excellent verbal and written communication skillsExperience with telephony in financial servicesStrong investigative and problem-solving abilitiesAbility to manage high volumes of complaintsEmpathy for vulnerable customersProficient in MS Office and CRM systems Nice to Have: Background in motor finance or dealership complaintsKnowledge of FCA, DISP, CRA guidelines Preferred Qualifications: GCSE English (Grade C or above)Experience in complaints handling within financial services Other Requirements: Willingness to undergo comprehensive classroom trainingAbility to pass case simulation assessments This is an excellent opportunity to contribute to a customer-centric team focused on continuous improvement. Apply now to be part of an engaging and dynamic environment. ..... full job details .....