Aftersales Advisor

Role Overview The Aftersales Advisor is a commercially focused, customer-facing role responsible for driving spares, service, and engineering revenue while coordinating aftersales activity across customers, engineers, and suppliers. This position sits at the centre of the business and is critical to maintaining high service standards, supporting revenue growth, and strengthening long-term customer relationships. It is a demanding, target-driven role within a small, fast-growing business operating in a competitive B2B capital equipment market. The successful candidate will be highly organised, commercially minded, confident communicating with customers, and motivated by results, progression, and continuous improvement. Key Responsibilities Commercial and Sales Responsibilities Achieve monthly targets for: Spare parts sales Engineering labour and service revenue Proactively contact customers to: Generate spares and service opportunities Follow up quotations Secure purchase orders Actively promote and sell: Service agreements Preventive maintenance and support packages Manage service agreement renewals through Call2Field. Chase outstanding purchase orders once quotations have been issued. Identify opportunities to upsell parts, service, and support solutions. Aftersales Operations and Coordination Process and manage spare parts orders from quotation through to dispatch. Source and purchase parts from suppliers and apply agreed commercial ..... full job details .....