Aftersales Advisor

Location: Southampton, HampshireType: Permanent / Full-TimeSalary: 26,000 - 35,000 OTE (Uncapped and Competitive)Join a Leading Automotive RetailerWe are currently recruiting for an experienced and customer-focused Aftersales Advisor to join a successful dealership based in Southampton. This is an exciting opportunity to become part of a well-established automotive group operating across the South and South-West, representing some of the industry''s most respected vehicle brands.The business prides itself on delivering a high standard of customer care, operational excellence, and long-term career development opportunities.What You''ll Be DoingAs an Aftersales Advisor, you''ll play a crucial role in ensuring seamless communication between customers, the parts department, and technicians. Your focus will be on delivering exceptional service, maximising workshop efficiency, and identifying opportunities to upsell additional products and services.Your day-to-day responsibilities will include:Greeting customers and understanding their service or repair needs.Advising on timescales and costs to manage expectations effectively.Selling the benefits of the dealership''s products and services.Handling parts enquiries, orders, and stock with accuracy and care.Coordinating workshop schedules and ensuring timely completion of work.Providing progress updates to customers, including any changes in scope or cost.Managing warranty claims in line with manufacturer guidelines.Supporting the ..... full job details .....