Aftersales Advisor

Aftersales Advisor Poole Full time Permanent 27,000 This is a large, family-run automotive organisation operating across the South and South-West of England. The focus is on delivering consistently high levels of customer care while maintaining strong relationships with colleagues and manufacturer partners. The Aftersales Advisor is part of the aftersales department and reports directly to the Service Manager. This role acts as the main link between customers, technicians, and the parts team, ensuring service and repair work is coordinated smoothly, efficiently, and in a professional manner. A key part of the role is to maximise workshop capacity while identifying opportunities to promote additional services, products, and parts where appropriate. Key Responsibilities Assess and confirm customer service and repair requirements. Provide clear estimates of expected costs and completion times to manage expectations. Arrange courtesy vehicles, collection, or delivery services when required. Coordinate workshop activities to ensure all authorised work is completed efficiently. Keep customers informed on progress and communicate any additional work or cost changes. Produce invoices and process payments upon job completion. Prepare and submit warranty claims in line with manufacturer guidelines. Work collaboratively within the dealership team to deliver a high standard of customer service. Maintain a safe and tidy working environment in line with health and safety requirements. ..... full job details .....