Aftersales Advisor

Aftersales Advisor - AutomotiveColchester Salary: 26,000 - 28,000 basic + bonus (OTE circa 30,000+)Alecto Recruitment is working with a well-established automotive business in Colchester to recruit an experienced and customer-focused Aftersales Advisor. This is an excellent opportunity to join a reputable dealership or service centre offering long-term stability and genuine career progression.The role is ideal for someone with a background in both service and parts, whether gained in a main dealership or a well-run independent garage. If you''re confident handling customer service, workshop coordination, and parts operations, this could be the perfect fit.Key Responsibilities:Acting as the first point of contact for all aftersales enquiries, including service bookings and parts queriesManaging workshop schedules and liaising with technicians to ensure efficient service deliveryAdvising customers on maintenance work, additional repairs, and service plansOrdering, receiving, and supplying parts in line with workshop and customer requirementsKeeping customers informed throughout the repair process, managing expectations professionallyHandling all service-related administration, including job cards, invoicing, and warranty claimsSupporting departmental targets for customer satisfaction and efficiencyRequirements:Previous experience in a service advisor, parts advisor, or combined aftersales role within the motor tradeKnowledge of dealer management systems and booking/parts ..... full job details .....