Aftercare Manager

Are you a driven Manager with a passion for providing excellent customer service? Do you have experience of defect resolution and building warranties? We have a fantastic opportunity for an Aftercare Manager, to join us based from our Wembley office.The RoleThe role will be responsible for providing an exceptional aftercare service efficiently and effectively for internal and external stakeholders through the management and resolution of defects for the portfolio of SNG projects in-defects, managing customer calls, claims, resolutions, defect inspections and stakeholder relationships.Responsibilities includeTake the lead responsibility for managing customers after they move into their new homes and for the first year after occupationReview resident''s manuals and other information required by customers and carry out home demonstrations with homeownersProvide regular updates and communicate with customers and other relevant stakeholdersCreate and maintain accurate customer contact details, individual plot files and technical files on all aspects of the aftercare serviceTake ownership of more complex defects, instructing investigations and agreeing remedial works required to rectify the defect, until a satisfactory solution is achievedManage the organisation and completion of end of defects inspections. Attend all on-site inspections and coordinate the works required until completion and the certificate of making good defects is issued.What we need from youA strong commitment ..... full job details .....