Aftercare Manager

We''re seeking an experienced Aftercare Manager to join us, leading the service to ensure our customers receive excellent support after moving into their new homes. In this key role, you''ll take ownership of the aftercare budget, handle escalated complaints with professionalism and drive performance through accurate reporting, process improvements and customer-focused initiatives. About usWe are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people.Last year we launched our five-year Corporate Strategy, which runs to 2029. Our purpose is to provide high quality homes, services, and support to our customers, so we''ve worked with colleagues and customers to find out what''s important to them. Our customers sit at the heart of what we do, and our colleagues are the people who''ll help us achieve our vision, which is to create the best customer experience to improve everyday lives.Duties include: Lead and manage the Aftercare department, ensure effective and efficient operations.Oversee and manage the aftercare process to ensure an excellent customer experience after move-in.Go through the defects, warranties, and repair timelines with customers and manage their expectation. Budget management, ensuring all spend is accurate and justified.Manage complaints and be the main point of contact when these are escalated within ..... full job details .....